EAA Readiness Survey 2026

How ready are African payment providers for the European Accessibility Act and algorithmic accountability? Five minutes, eleven questions. Respondents receive the findings report before public release.

About this research

This survey is conducted by BeAccessible (Cape Town, South Africa) as sector research. Responses are analysed in aggregate; no organisation is named in published findings without separate written consent. Personal information is processed under POPIA and, where applicable, the GDPR — used only for the purposes you consent to below, stored securely, and deletable on request to hello@beaccessible.co.za. The survey works fully with keyboard and screen readers; if any format works better for you (phone call, email, easy-read), write to us and we will accommodate it.

1. What type of organisation are you?

Fintech Bank Payment service provider Other

2. Do any of your products serve consumers in the EU?

Yes No Not sure

3. Before today, were you aware that the European Accessibility Act (enforced since June 2025) applies to consumer payment services?

Fully aware Vaguely aware Not aware

4. Has your organisation assessed its payment products against accessibility standards (WCAG / EN 301 549)?

Yes, within the last 2 years Yes, but longer ago Never Don't know

5. Where automated decisions affect customers (onboarding, limits, fraud flags), is there a human review path?

Yes No Don't know We make no automated decisions

6. Are people with disabilities included in your product testing?

Regularly Sometimes Never Don't know

7. What is the biggest barrier to acting on accessibility in your organisation?

8. Who owns the budget for compliance assessments in your organisation?

9. What did your organisation last spend on a comparable external assessment (e.g. penetration test, privacy audit)?

10. Would a fixed-price, 10-day accessibility Readiness Scan of one payment journey be useful to your organisation?

Yes, now Yes, later Depends on price No

11. Anything you'd like to add? (optional) Comments

Contact and consent

Name and email are optional — leave blank to answer fully anonymously. They are required only if you want the findings report.

Your name (optional) Email (optional)

Required: I consent to my responses being used in aggregated, anonymised research findings. Send me the findings report before public release (email required). BeAccessible may contact me about its accessibility and fairness services (separate from the research — entirely optional).

Thank you

Your response is recorded. If you asked for the findings report, it will reach you before public release. If you consented to contact, Fadila Lagadien will be in touch personally — no automated sales sequences, ever.

That didn't go through

Our apologies — please email your answers or a request for a phone interview to hello@beaccessible.co.za and we'll capture them personally.